IT Services

MB Systems is a team-people with business and technology expertise. Our workforce is constantly training using the latest methods, tools and practices to integrate and support the entire Information Technology infrastructure of our clients. MB Systems has a strong reputation of delivering exceptional quality to our clients. We continue to build on our record of success by staying abreast of latest changes inside technology, and deploying the best practices established by the Information Technology industry. Sourcing Information Technology from MB Systems brings existing day-to-day operations under rigorous discipline to make them both reliable and cost effective while resources are redirected toward new, higher payoff activities.

Help Desk Support

Our Help Desk staff can help your employees with their desktop support issues, relieving your IT staff of the need to man a desk and telephone. We provide immediate access to a live IT support professional via telephone or e-mail 24 hours a day. Our staff will work with your employees to resolve all types of issues, and can remotely connect to their desktop to solve problems directly if you desire. When problems require local hands on support, our help desk can dispatch your technicians for direct local assistance. Our help desk support option reduces your IT staffing requirements, eliminates support wait times, and frees your staff to concentrate on your IT projects.

• Remote management and administration
• Operating system and software configuration
• 24x7 Help Desk
• Contact via web, e-mail, or telephone
• Web-based help ticket management system
• Monthly help ticket summary report

Server Support

Our highly trained and experienced technicians can setup and manage your servers for you. Our experience managing File Servers, Database Servers, Web Servers, Email Servers, Backup Servers and proprietary servers.

• Onsite server support (upgrades, security patches, migrations)
• Remote management and administration
• Server installation and configuration
• 24x7 Help Desk
• Online Help Desk

Network Security Monitoring

Our security experts can help design, deploy, and monitor your Information Technology assets in a secure manner. We have decades of military-grade Network Security experience and state-of-the-art monitoring technology that can be leveraged to keep your corporate assets safe from hackers.

• Security analysis
• Security policy development
• 24x7 Security monitoring and alerting
• Firewall firmware upgrades
• Front-line server security patching when available
• Firewall policy implementation and management
• Analyze attack patterns hitting a firewall to filter out the random "drive-bys" from dedicated attacks by real hackers
• Honeypot server configuration to capture and analyze suspicious hacking activity.
• Network quality monitoring

Virtual CIO

Don't know where to start with IT? Our virtual CIO service provides industry leading IT consulting for architecture design, application and platform selection, staff training, and expert level problem resolution, as well as IT project management. If you've got good mid-level IT staff and are looking for a way to add broad industry experience for 1/10th the cost of a base level CIO, this service is for you.

• Strategic guidance, staff training, and IT project management
• Systems analysis and service architecture design
• Security analysis and system hardening
• Platform and software recommendation and configuration support
• IT Staff training
• Expert troubleshooting and support
• IT project management and tracking